Please choose your goods carefully, goods cannot be accepted if you change your mind.
If you are unsure of size, style or colour, we recommend you purchase samples, samples must be returned as per returns policy and conditions.
We highly recommend that you check all orders rather than having them delivered directly to your printer.
Please ensure goods are correct in all aspects including colour, style, size and quantity prior to decoration as all returns must be in saleable condition as per terms and conditions. BSCL will not accept returns on garments that have been decorated.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is worn, printed, washed, dyed, relabelled or decorated is non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer/embroider ensure the printer/embroider checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. BSCL is not liable to contribute to any branding costs or pay for rebranding under any circumstances.
All returns MUST be in the original supplied packaging and in re-sellable, folded condition, including loose pockets with polo shirts and cardboard accessories with business shirts … failure to comply may result in a repackaging fee of $3.00 plus GST being levied per garment, or they will not be accepted for credit.
A 15% or a minimum of $20.00 restock fee will be charged on any credit for the return of goods.
Goods returned for credit will not be accepted without the relevant Return Authorisation Number (RAN) clearly displayed on the outside of the package. Where a RAN# is not visible please inform us ASAP.
Customers are responsible for all freight costs unless the returned goods were damaged in transit or incorrectly supplied.
Claims for incorrectly supplied/short supplied goods must be notified to us within 5 business days of delivery to qualify for credit. All other claims for credit must be made within 5 working days of invoice date.
For any returns for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by BSCL to supply the original order.
All returns (including samples) must be returned within 5 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 20 working days to be processed once we receive them. When your return is processed, we will send you a notification email.
Any goods returned without a Returns Authorisation Number will be sent back to the customer, unprocessed.
No credit will be considered where no proof of purchase is provided, and/or where any information requested is omitted.
You must contact us before sending your return, and you must use a tracked courier, not standard post.